Lonely Pets Club

Lonely Pets Club provides a pet sitting and dog walking service all over Melbourne.  We have spent 5 years developing systems, processes and standards to provide what we believe is the most professional pet sitting service in Australia.  However, internally we lacked in one vital area - marketing skills.

We stumbled across BrandQuest by having the good fortune to win a Marketing Makeover competition in a magazine.  Jonathan and Jason came to our office for a workshop to develop our Marketing Stategy, to which they brought a wealth of knowledge and experience.  Almost effortlessly they seemed to be able to identify our marketing needs and our brand essence.  The resulting detailed Marketing Strategy document was an easy to follow blueprint and we have implemented almost everything suggested.

We were so impressed with the quality and depth of information received in our Marketing Strategy document that we decided to engage BrandQuest to also produce a new logo and set of Brand Guidelines for us.  The design of the logo involved several iterations, where we were able to provide feedback about the various designs they came up with, until we settled on one.  The end result accurately reflects our brand essence and we are delighted with it.  The Brand Guidelines are very thorough and show us how to use our brand.  We have already received many comments from customers and staff who love our new logo and website (lonelypetsclub.com.au).

We have been greatly impressed by the professionalism, expertise and customer service provided by BrandQuest and would not hesitate to recommend their services to anyone.  (Except possibly our competitors - stay away!)

Jo Gault
Director